Terms of service

Effective Date: November 13, 2026
Website: https://www.freshchefbase.shop/
Operator: TG WATER SYSTEMS LLC

Welcome to FreshChef Base. These Terms of Service govern your access to and use of https://www.freshchefbase.shop/, including browsing product listings, submitting orders, making purchases, and communicating with our customer service team.

Our online store offers practical household and bathroom products, including laundry baskets, towel rings, and bathroom trays. We aim to provide a convenient shopping experience supported by clear product information, transparent order conditions, and accessible customer assistance.

Please read these Terms carefully before using the website or placing an order. By accessing the website or completing a purchase, you agree to these Terms and the policies incorporated by reference, to the extent permitted by applicable law.

1. Business Information

This website is operated by:

TG WATER SYSTEMS LLC
880 Hebron Pkwy, Ste 120
Lewisville, TX 75057
United States

Contact Person: Leslie Ayala Alfaro
Customer Service Email: [email protected]

References to “FreshChef Base,” “we,” “us,” or “our” mean the business operating this website.

2. Eligibility and Website Use

By using this website, you represent that you are legally able to enter into a binding agreement under applicable law or that you are using the website with the involvement and permission of a parent or legal guardian where required.

You agree to use the website only for lawful purposes. You must not:

  • Use the website in violation of applicable laws or regulations.

  • Submit false, misleading, or unauthorized order information.

  • Use another person's payment details without permission.

  • Attempt to interfere with website security or normal operation.

  • Introduce malicious code, harmful software, or disruptive activity.

  • Attempt to access another customer's account or personal information without authorization.

  • Copy, reproduce, or commercially exploit protected website content without permission.

  • Use the website in a manner that could damage our business, systems, or other users.

We may restrict or suspend access when reasonably necessary to protect the website, our customers, or our business.

3. Product Information and Descriptions

We make reasonable efforts to present product photographs, descriptions, dimensions, materials, features, and other product information accurately.

Our product range may include:

Laundry Baskets: Household storage products intended to help collect, organize, and transport laundry or other suitable household items.

Towel Rings: Bathroom accessories designed to provide a convenient place to hang towels near sinks or other appropriate locations.

Bathroom Trays: Organizing and storage accessories intended to hold suitable bathroom essentials, toiletries, or personal-care items.

Customers should review each product page carefully before purchasing, including available dimensions, materials, installation information, care instructions, and other specifications.

Actual product appearance may vary slightly because of screen settings, lighting, photography, manufacturing variations, or differences in material characteristics. Product dimensions and installation requirements should be considered when deciding whether an item is suitable for a particular space.

We do not guarantee that a product will fit every bathroom layout, mounting surface, storage arrangement, or personal preference beyond the characteristics reasonably stated in its listing.

4. Product Use and Safety

Customers are responsible for using products in a reasonable manner consistent with their intended purpose and any instructions supplied with the merchandise.

For towel rings, customers should review the mounting method and ensure that the selected wall or surface is appropriate for installation. Use suitable hardware and follow any product-specific installation instructions.

Bathroom trays should be placed on a stable, appropriate surface and should not be used beyond their stated or reasonably intended capacity.

Laundry baskets should be used for suitable household storage and transport. Customers should avoid overloading, improper handling, or using a product in a way that may cause injury or damage.

Product descriptions and general website information are not a substitute for professional installation advice where a particular installation requires specialized knowledge.

5. Product Availability

All products are offered subject to availability.

We may update, discontinue, limit, or modify products at any time. A product appearing on the website does not guarantee that it will remain available when an order is submitted.

If an item becomes unavailable after an order is placed, we will make reasonable efforts to notify the customer and discuss an appropriate resolution, which may include a refund for the unavailable merchandise.

6. Orders and Acceptance

When you submit an order, you are making a purchase request for the selected products.

An automated order confirmation may acknowledge receipt of the request. It does not necessarily mean that the order has been finally accepted, processed, or shipped.

We may review orders for payment authorization, inventory availability, incomplete information, pricing errors, suspected fraud, or other legitimate operational concerns.

If we cannot accept or fulfill an order, we will make reasonable efforts to notify the customer and arrange an appropriate refund for any payment collected for merchandise that will not be supplied.

Customers are responsible for providing accurate billing, shipping, and contact information. Incorrect or incomplete information may affect processing or delivery.

7. Pricing, Taxes, and Payment

Prices are displayed in the currency identified at checkout. Applicable taxes and shipping charges will be displayed or calculated during checkout as appropriate.

We make reasonable efforts to keep prices and product listings accurate. If a material error is discovered, we may contact the customer before fulfillment to explain the issue and discuss available options.

Payment must be successfully authorized before an order can be processed.

Payments may be handled by third-party payment providers. Their terms and privacy practices may apply to the payment portion of a transaction.

8. Shipping and Delivery

Our current shipping offer is:

  • Orders of $10.00 or more: Free shipping.

  • Orders below $10.00: A $5.99 shipping charge.

The Shipping Policy explains order processing, delivery estimates, tracking information, address requirements, and procedures for shipment problems.

Delivery estimates are not guaranteed unless expressly identified as guaranteed. Carrier operations, weather, holidays, transportation disruptions, incomplete addresses, and other circumstances may affect delivery.

If an order cannot be shipped within a timeframe stated at checkout or required by applicable law, we will provide the notices and options required by law.

9. Returns, Refunds, and Cancellations

Returns, refunds, exchanges, and order cancellations are governed by our Return and Refund Policy.

Customers should review that policy before completing a purchase. It explains the return period, condition requirements, return authorization procedure, shipping-cost responsibility, and refund processing.

Nothing in these Terms limits a consumer right or remedy that cannot lawfully be waived under applicable law.

10. Customer Communications

When you provide an email address during checkout or contact us about an order, you agree that we may send communications reasonably related to your purchase, delivery, refund, return, or customer service request.

Where permitted by law, we may also send promotional messages or product updates. Customers may opt out of marketing emails by following the unsubscribe instructions included in the message.

11. Intellectual Property

Website content may include text, product descriptions, photographs, graphics, logos, illustrations, page layouts, and other materials protected by copyright, trademark, or other intellectual property laws.

Unless otherwise indicated, such content belongs to or is used with permission by the website operator or the relevant rights holder.

You may access and use website content for personal, non-commercial shopping purposes. You may not reproduce, distribute, modify, publish, or commercially exploit protected content without prior written authorization, except where applicable law permits.

12. Third-Party Services and External Links

The website may use independent providers for payment processing, shipping, website hosting, analytics, customer service, and other operational functions. It may also contain links to external websites.

Third-party services operate under their own terms and policies. We are not responsible for the independent content, availability, security, or practices of services that we do not control.

13. Website Availability and Modifications

We aim to keep our website accessible and functioning properly, but uninterrupted availability cannot be guaranteed.

Temporary interruptions may occur because of maintenance, technical problems, hosting issues, security updates, or circumstances outside our reasonable control.

We may modify product listings, website features, or content when reasonably necessary for operational, technical, or legal reasons.

14. Disclaimer of Warranties

To the fullest extent permitted by applicable law, general website access and informational content are provided on an “as available” basis.

We do not warrant that website access will always be uninterrupted, error-free, or free from every possible technical or security issue.

This section does not exclude any express product warranty or consumer protection required by law. It does not limit remedies for goods that are defective, materially misdescribed, or otherwise fail to meet applicable legal standards.

15. Limitation of Liability

To the fullest extent permitted by applicable law, FreshChef Base will not be liable for indirect, incidental, special, exemplary, or consequential losses arising from website use or a transaction where those losses may lawfully be excluded.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including legally protected consumer remedies or liability that cannot lawfully be waived.

Where liability may lawfully be limited, it will be assessed in light of the nature of the claim, the transaction, and the remedies available under applicable law.

16. Indemnification

To the extent permitted by law, you agree to be responsible for losses or reasonable expenses arising from your unlawful misuse of the website, violation of these Terms, or infringement of another person's rights.

This provision does not require you to indemnify us for losses caused by our own conduct where such a requirement would be prohibited by applicable law.

17. Governing Law and Disputes

These Terms are governed by the laws of the State of Texas, United States, without regard to conflict-of-law principles, except where federal law or mandatory consumer-protection law requires otherwise.

Any dispute will be handled by a court or other forum with proper jurisdiction. Nothing in this section prevents a customer from exercising a right to bring a claim in a forum where applicable law requires that right to be available.

18. Changes to These Terms

We may revise these Terms when our business operations, website features, products, or legal requirements change.

The updated version will be posted on the website with a revised effective date. Continued use of the website after an update becomes effective constitutes acceptance of the revised Terms to the extent permitted by law.

19. Severability

If any provision of these Terms is found invalid or unenforceable, that provision will be limited or removed only to the extent necessary. The remaining provisions will continue in effect where legally permissible.

20. Entire Agreement

These Terms, together with the policies referenced on the website and any applicable checkout conditions, form the agreement governing your use of FreshChef Base, subject to mandatory legal requirements.

21. Contact Information

For questions about these Terms, products, orders, or website use, please contact:

TG WATER SYSTEMS LLC
Contact Person: Leslie Ayala Alfaro
Email: [email protected]
Address: 880 Hebron Pkwy, Ste 120, Lewisville, TX 75057, United States