Privacy policy

Effective Date: November 13, 2026
Website: https://www.freshchefbase.shop/
Business Name: TG WATER SYSTEMS LLC

FreshChef Base respects the privacy of visitors and customers. We understand that shopping online involves sharing information that helps identify an order, process payment, arrange delivery, and provide customer support. We take the responsibility of handling that information seriously.

This Privacy Policy explains what personal information we may collect, how we use it, when it may be shared, how we work to protect it, and what privacy choices may be available to customers.

This policy applies to information collected through our website, customer service communications, and transactions associated with FreshChef Base.

1. Information We Collect

The information collected depends on how you interact with our website.

A. Information You Provide

When you place an order, contact customer service, or submit information through our website, we may collect:

  • Full name.

  • Billing address.

  • Shipping address.

  • Email address.

  • Telephone number, if provided.

  • Order number and transaction details.

  • Products purchased and purchase history.

  • Return, refund, or exchange information.

  • Customer service messages and related correspondence.

  • Other information you voluntarily provide.

For example, when you purchase a laundry basket, towel ring, or bathroom tray, we may use your name and delivery address to arrange shipment and your email address to send order-related updates.

B. Payment Information

Payments may be processed through independent payment service providers. These providers may collect payment card details, billing information, transaction identifiers, and other information needed to authorize and complete a purchase.

Where payment processing is handled by a third party, the provider's privacy and security practices may also apply. We do not intend to store complete payment card numbers or security codes on our own systems unless a specific arrangement lawfully requires it.

C. Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

  • Internet Protocol (IP) address.

  • Browser type and version.

  • Device type and operating system.

  • Pages and products viewed.

  • Date and time of website visits.

  • Referring website or page.

  • General navigation and interaction information.

  • Cookies and similar online identifiers, where used.

This information helps us understand how the website is used and identify technical or performance issues.

2. How We Use Information

We may use personal information for legitimate business purposes, including:

Order Administration: To receive, verify, manage, and fulfill purchases of laundry baskets, towel rings, bathroom trays, and other products offered on our website.

Payment Processing: To facilitate payment authorization, transaction confirmation, refunds, and payment-related support.

Shipping and Delivery: To provide the necessary information to shipping carriers and fulfillment partners so that merchandise can be delivered to the correct destination.

Customer Support: To respond to questions, investigate order concerns, process returns, and assist with damaged, defective, or missing merchandise.

Website Improvement: To evaluate website functionality, understand general visitor activity, improve product presentation, and make navigation more convenient.

Security and Fraud Prevention: To identify suspicious transactions, reduce unauthorized activity, protect website systems, and help safeguard customer information.

Business Records: To maintain appropriate transaction, accounting, tax, and operational records.

Legal Compliance: To respond to lawful requests, enforce applicable agreements, and meet regulatory or legal obligations.

Marketing: Where permitted by law and consistent with customer preferences, we may send promotional messages or product updates. Customers may opt out of marketing emails through the unsubscribe instructions provided in those messages.

3. Cookies and Similar Technologies

Our website or its service providers may use cookies, pixels, tags, and similar technologies.

These technologies may be used to:

  • Keep website sessions and shopping functions operating.

  • Remember certain preferences.

  • Understand how visitors navigate the website.

  • Measure website performance.

  • Identify technical errors.

  • Evaluate promotional activities where applicable.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect website functions, including shopping-cart or checkout features.

Where required by applicable law, we will provide appropriate notices and choices for non-essential cookies or similar tracking technologies.

4. When We Share Information

We do not treat customer personal information as publicly available information. We may share relevant information with selected third parties when reasonably necessary to operate our business or fulfill the purposes described in this policy.

These parties may include:

Payment Service Providers: To authorize payments, process refunds, and assist with transaction security.

Shipping Carriers and Fulfillment Providers: To prepare shipping labels, transport merchandise, provide tracking details, and complete deliveries.

Website and Technology Providers: To host, maintain, secure, and support our website and related systems.

Customer Service Providers: To help respond to customer questions and administer orders or returns.

Analytics and Advertising Providers: Where used and permitted by law, to evaluate website activity and promotional performance.

Professional Advisers: Such as accountants, attorneys, auditors, or insurers when necessary for legitimate business purposes.

Government Authorities and Legal Recipients: When disclosure is required by law, legal process, or a valid governmental request, or when reasonably necessary to protect rights, property, or safety.

Service providers receiving personal information for business purposes are expected to handle it in accordance with applicable agreements and legal requirements.

5. Sale and Sharing of Personal Information

TG WATER SYSTEMS LLC does not intend to sell customer personal information in exchange for money.

Certain advertising or analytics technologies may be treated as a sale, sharing, or targeted advertising activity under particular privacy laws, depending on how the technologies operate and how information is used.

Where applicable law provides a right to opt out of such processing, we will provide the required method and honor valid requests.

Customers may contact [email protected] with questions about available privacy choices.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, subject to applicable legal, tax, accounting, dispute-resolution, and recordkeeping requirements.

For example, order and transaction records may need to be retained to document purchases, address refunds, respond to payment disputes, or satisfy business obligations.

When information is no longer reasonably necessary, we may delete it, anonymize it, or securely dispose of it, subject to applicable law.

7. Information Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

Depending on the information and systems involved, safeguards may include access restrictions, system monitoring, secure service-provider arrangements, and other appropriate security practices.

No website, electronic transmission, or storage system can be guaranteed to be completely secure. Customers should protect their email accounts and devices and should not send passwords, full payment card numbers, or security codes through ordinary email.

If a security incident involving personal information occurs, we will take appropriate steps consistent with applicable notification and response requirements.

8. Privacy Rights and Choices

Depending on your state of residence, the nature of the information, and the laws applicable to our business, you may have rights to:

  • Request access to certain personal information.

  • Request correction of inaccurate information.

  • Request deletion of eligible personal information.

  • Obtain information about certain categories of information collected or disclosed.

  • Opt out of certain targeted advertising, sales, or sharing activities where covered by law.

  • Withdraw consent where processing is based on consent.

  • Appeal a decision concerning a privacy request where applicable law provides that right.

To submit a privacy request, email [email protected] with the subject line “Privacy Request.”

We may need to verify your identity before acting on a request. Certain information may be retained or processed when an exception or legal obligation applies.

We will not unlawfully discriminate against customers for exercising privacy rights protected by applicable law.

9. Texas Privacy and Data Security

We seek to handle personal information consistently with applicable Texas requirements, which may include the Texas Data Privacy and Security Act and the Texas Identity Theft Enforcement and Protection Act, as applicable to the business and the information involved.

Texas law also establishes requirements concerning certain security incidents involving sensitive personal information. Where a breach-notification obligation applies, we will follow the legally required notification process and timing.

The applicability of particular privacy rights or statutory obligations depends on the relevant law's definitions, thresholds, exemptions, and circumstances. This policy does not represent that every statutory right applies to every customer or every transaction.

10. Children's Privacy

FreshChef Base is intended for a general audience and is not designed to knowingly collect personal information directly from children under 13 without the consent required by applicable law.

If a parent or legal guardian believes that a child has provided personal information to us inappropriately, please contact us. We will review the matter and take appropriate steps as required by law.

11. Third-Party Websites

Our website may contain links to third-party websites, payment services, shipping platforms, or other external resources.

Those services operate under their own privacy policies and practices. We do not control every aspect of independent third-party websites, and customers should review their privacy notices before submitting information to them.

12. Changes to This Privacy Policy

We may update this Privacy Policy when our website, business practices, service providers, or legal obligations change.

The revised version will be posted on this page with an updated effective date. Customers are encouraged to review the policy periodically.

13. Contact Us

For privacy questions, personal information requests, or concerns about how information is handled, contact:

TG WATER SYSTEMS LLC
Contact Person: Leslie Ayala Alfaro
Email: [email protected]
Address: 880 Hebron Pkwy, Ste 120, Lewisville, TX 75057, United States

We appreciate the trust customers place in FreshChef Base and are committed to handling personal information responsibly.