Shipping policy

Effective Date: November 13, 2026
Website: https://www.freshchefbase.shop/
Business Name: TG WATER SYSTEMS LLC

At FreshChef Base, we want ordering practical household essentials to be simple and convenient. Whether you are purchasing a laundry basket to organize clothing, a towel ring to make bathroom storage more accessible, or a bathroom tray to keep daily essentials neatly arranged, we aim to provide a clear shipping process from checkout through delivery.

This Shipping Policy explains our shipping charges, order preparation, delivery information, tracking procedures, and how we address shipping-related concerns.

1. Shipping Rates

FreshChef Base currently provides the following shipping arrangement:

  • Orders totaling $10.00 or more: Free shipping.

  • Orders totaling less than $10.00: A flat shipping fee of $5.99.

The applicable shipping charge will be displayed during checkout before the order is submitted.

If a promotional offer or special shipping arrangement applies to a particular purchase, the terms displayed with that offer or at checkout will govern the qualifying order.

2. Order Processing

After an order is submitted, we or our fulfillment partners may review the order information, verify payment authorization, confirm product availability, and prepare the merchandise for shipment.

Processing begins after the order has been successfully received and payment has been authorized.

Orders are generally handled on business days. Orders placed during weekends, public holidays, promotional events, or periods of unusually high demand may require additional processing time.

The processing estimate provided at checkout or in the order confirmation is the most relevant estimate for the specific purchase.

3. Shipping Destinations

Available shipping destinations and delivery services are determined by the options shown during checkout.

Customers should provide a complete and accurate delivery address, including:

  • Recipient's full name.

  • Street address.

  • Apartment, suite, or unit number, if applicable.

  • City and state.

  • ZIP code.

  • Any additional delivery information required by the carrier.

An incomplete or inaccurate address may cause a delay, failed delivery attempt, or return of the package.

If you notice an error in your shipping information after placing an order, contact [email protected] as soon as possible. We will make reasonable efforts to assist if the order has not yet entered the shipping process. Address changes may not be possible after the package has been transferred to the carrier.

4. Delivery Estimates

Estimated shipping and delivery information may be displayed during checkout, in an order confirmation, or through a shipment notification.

Unless expressly stated as guaranteed, delivery dates are estimates rather than guaranteed arrival dates.

Actual delivery may be affected by:

  • Carrier capacity and transportation schedules.

  • Weather conditions or natural events.

  • Public holidays and seasonal shipping demand.

  • Regional transportation interruptions.

  • Incomplete or incorrect address information.

  • Carrier handling procedures.

  • Other circumstances outside our reasonable control.

We make reasonable efforts to provide accurate shipping information and will not state a shipment timeframe unless we have a reasonable basis to expect that the order can be shipped within that period.

5. Shipment Confirmation and Tracking

When tracking information is available, customers may receive a shipment confirmation by email.

The notification may contain a tracking number or a link to the carrier's tracking service. Tracking information may not become active immediately after a shipping label is created or an order is prepared.

Carrier tracking records are maintained by the relevant delivery provider. Updates may appear at different times as the package moves through the transportation network.

If you have not received tracking information within the timeframe communicated for your order, contact us with your order number.

6. Multiple Shipments

Depending on product availability, package dimensions, fulfillment arrangements, or carrier requirements, products from a single order may occasionally be shipped separately.

For example, a laundry basket and a bathroom accessory may be prepared at different fulfillment locations or require different packaging.

If your order is divided into multiple packages, each shipment may have its own tracking number and delivery date. Please review all shipment notifications before reporting an item as missing.

7. Delivery Address and Recipient Responsibilities

Customers are responsible for providing accurate delivery information at checkout.

Please ensure that the delivery location is accessible to the carrier and that any special instructions are complete and appropriate.

If a package is returned because of an incorrect address, an inaccessible delivery location, or repeated unsuccessful delivery attempts, we will review the circumstances and contact the customer about available options.

Additional shipping costs arising from customer-provided address errors or requested reshipment may be charged where permitted by law and disclosed before the additional service is arranged.

8. Delayed Shipments and Unavailable Products

If we learn that an order cannot be shipped within the timeframe stated at checkout or otherwise required by applicable law, we will provide the customer with the notice and options required by law.

Depending on the circumstances, the customer may be offered the opportunity to agree to a revised shipment date or cancel the unshipped order and receive a refund.

We will not treat a customer's silence as consent to a shipping delay except where applicable federal rules expressly permit that treatment and all required notices have been provided.

If an order cannot be fulfilled, we may cancel it and issue the appropriate refund rather than continue to hold the customer's payment.

9. Lost, Missing, or Misdelivered Packages

If your package appears to be lost, delivered to the wrong location, or missing from the delivery address, please contact [email protected].

To help us investigate, provide:

  • Your order number.

  • The recipient's name.

  • The shipping address used for the order.

  • The tracking number, if available.

  • A brief explanation of the delivery concern.

We may review available carrier information and coordinate with the shipping provider where appropriate.

If the package cannot be located, we will assess the circumstances and determine an appropriate resolution consistent with applicable law and the facts of the transaction.

10. Damaged Packages or Merchandise

Please inspect your package when it arrives. If the outer packaging or merchandise appears damaged, take photographs when reasonably possible and contact us with your order number.

For laundry baskets, photographs of cracks, deformation, broken components, or damaged edges may help us understand the issue. For towel rings, photographs of the ring, mounting components, and packaging may be useful. For bathroom trays, photographs of cracks, chips, surface damage, or other visible defects can assist our review.

We will consider the information provided and explain the available next steps. Customers will not be charged return shipping for a qualifying item damaged during shipment or otherwise covered by an applicable remedy.

11. Shipping and Returns

Our Return and Refund Policy explains how customers may request a return or refund after delivery.

For a standard change-of-preference return, the customer is generally responsible for return shipping. When a return is necessary because we sent the wrong item or merchandise arrived damaged or defective, we will review the issue and arrange an appropriate solution in accordance with applicable law.

Please contact customer service before sending merchandise back so that the return can be properly identified and processed.

12. Contact Information

For shipping questions, tracking assistance, address corrections, or delivery concerns, please contact:

TG WATER SYSTEMS LLC
Contact Person: Leslie Ayala Alfaro
Email: [email protected]
Address: 880 Hebron Pkwy, Ste 120, Lewisville, TX 75057, United States

Please include your order number when contacting us so that we can locate the relevant purchase and assist you more efficiently.

13. Legal Compliance

This Shipping Policy is intended to operate consistently with applicable federal and Texas consumer-protection requirements, including the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule where applicable.

If a legal requirement provides a customer with a particular shipping notice, delay-consent option, cancellation right, or refund, that requirement will take priority over any inconsistent statement in this policy.

We appreciate your choosing FreshChef Base and will make reasonable efforts to keep order and delivery information clear throughout the shipping process.