Contact information

Website: https://www.freshchefbase.shop/
Business Name: TG WATER SYSTEMS LLC

At FreshChef Base, we believe helpful customer service is an important part of a good shopping experience. Whether you are browsing our household products, checking an order, asking about a delivery, or requesting assistance with a return, we welcome your questions and aim to make communication straightforward.

Our store offers practical household and bathroom products, including laundry baskets, towel rings, and bathroom trays. We want customers to have access to clear information before purchasing and useful assistance after an order has been placed.

1. Official Business Contact Details

Legal Business Name: TG WATER SYSTEMS LLC

Customer Service Contact: Leslie Ayala Alfaro

Customer Service Email: [email protected]

Business Address:
880 Hebron Pkwy, Ste 120
Lewisville, TX 75057
United States

Return Address:
880 Hebron Pkwy, Ste 120
Lewisville, TX 75057
United States

Official Website:
https://www.freshchefbase.shop/

2. Customer Service Topics

Customers may contact us for assistance with the following matters:

Product Information

If you would like more information about a laundry basket, towel ring, or bathroom tray, you may email us with questions about the product description, available dimensions, materials, features, installation details, or care information shown on the website.

Order Confirmation and Status

If you have placed an order and need help confirming its status, please provide your order number and the email address used during checkout.

Shipping and Delivery

For questions about shipping charges, tracking information, delivery delays, address corrections, or missing packages, contact us with the relevant order details.

Our current shipping arrangement provides free shipping on orders of $10.00 or more and charges $5.99 for orders below $10.00.

Returns and Refunds

If you want to return an item, request a refund, or report merchandise that arrived damaged, defective, or incorrect, please include your order number and a clear explanation of the issue.

Payment Questions

If you have questions about a payment, transaction confirmation, or refund status, provide the order reference and relevant transaction details.

For your security, do not send full payment card numbers, card security codes, account passwords, or other sensitive authentication information by email.

Website Assistance

If you experience difficulty viewing a product page, accessing website information, or completing checkout, please describe the issue. A screenshot may be helpful when it shows the problem without exposing sensitive personal or payment information.

3. How to Contact Us Efficiently

To help us understand your request and respond appropriately, please include:

  • Your full name.

  • Your order number, if your inquiry relates to a purchase.

  • The email address used when placing the order.

  • The name or description of the product.

  • A clear explanation of your question or concern.

  • Photographs or supporting information when relevant.

Please provide only the information necessary to address your request. Avoid sending passwords, full card details, or unnecessary sensitive information.

4. Business and Return Address

Our business and return address is:

TG WATER SYSTEMS LLC
880 Hebron Pkwy, Ste 120
Lewisville, TX 75057
United States

Customers who need to return merchandise should contact us before mailing a package. Our team will confirm the applicable return instructions and help ensure that the package can be identified when received.

Please do not send an unsolicited return to the address above without first receiving confirmation and instructions from customer service.

5. Customer Service Approach

We aim to handle inquiries in a professional, courteous, and practical manner.

Some matters may require additional review. For example, a damaged-product claim may require photographs, a payment question may need to be checked with a payment provider, and a missing-package inquiry may require information from the carrier.

We appreciate customers providing complete order information so that we can identify the relevant transaction and avoid unnecessary delays.

6. Official Communication

For reliable assistance, please use the official customer service email:

[email protected]

Customers should be cautious of messages claiming to represent FreshChef Base that request passwords, full payment card details, or other sensitive information through unofficial channels.

We use customer contact information as described in our Privacy Policy and as permitted by applicable law.

Thank you for visiting FreshChef Base. We appreciate your interest in our products and the opportunity to assist with your shopping experience.